Technical support
Real engineers who know Deye systems — not a call-centre script. Try the troubleshooting and guides first; if you're still stuck, log a technical enquiry.
Fastest way to get help
Submit a technical enquiry ↗ Technical Enquiry Portal
Log a fault or technical question with the serial number, error code and details. Every enquiry is acknowledged within 4 business hours by our technical coordinator, escalated to Deye when needed, and tracked through to resolution.
- 1 Submit Serial, fault details & error codes
- 2 Acknowledged Confirmed & prioritised in 4 business hours
- 3 Coordinated Diagnosed, with Deye escalation when needed
- 4 Resolved Updates through to closure
Installer technical line
Commissioning, wiring & fault diagnosis.
02 8529 6809 joey@suncloudenergy.com.auBefore you submit — have this ready
Including these in your enquiry gets you a faster diagnosis:
- Inverter model & serial number (on the side label)
- Battery model and how many modules are stacked
- Firmware / DeyeCloud plant name if already created
- A photo of the fault on the LCD or the DeyeCloud alarm
- What the CT/meter wiring looks like (a clear photo helps)
CEC Approved RangeAS/NZS 4777.2AS/NZS 5139 Suncloud Energy is a strategic partner of Deye. ABN 46 687 151 355.
